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Mediation can help turn any conflict situation into an opportunity for generating positive change in workplace relationships. A mediation process aims to resolve conflicts and disputes by encouraging the parties to listen and understand one another’s concerns, discuss their differences and ultimately arrive at a mutually acceptable resolution. We know that if a conflict is left unresolved, it will most certainly lead to increased stress and anxiety; it can affect team morale and productivity and also lead to a risk of litigation.
Develop People can provide an impartial mediator who is experienced in dealing with team conflicts, grievances, complaints, and allegations of bullying or harassment. The role of a mediator is to facilitate the process; the responsibility for the resolution of the conflict is directly with the parties involved. We believe mediation provides a constructive alternative to using formal disciplinary and grievance procedures by creating a safe, non-judgemental place for all parties to be heard and their differences resolved. In our experience, we have found that mediation can support parties moving towards a resolution in just one day.
Following a mediation request, the mediator will set up a call with the HR representative to discuss the issues and desired outcomes.
The mediator contacts both parties to make introductions, outline the process and deal with any questions they may have about the process. Mediation is voluntary, so at this stage, each party can decide if they want to take part in the process.
The mediator meets with each party individually (face-to-face or virtually) so they can outline their concerns and consider what they want to achieve from the mediation. Mediation is confidential, so any information to be shared outside the process needs to be agreed up front.
At the joint meeting, the mediator asks the parties to take turns to give their account of the situation without interruption. The mediator then sums up the main areas of disagreement and facilitates an open dialogue to reach an agreement both parties can willingly commit to.